Hospital personnel including physicians can have a style of behavior or behaviors that undermine a culture of safety, which interferes with patient care. Certain physician behavior compromises patient care which can increase risk of lawsuits making a costly liability. Behaviors such as intimidation of staff, patients and family members, along with loud or offensive comments, are considered to be detrimental to patient care. Since professionals are oftentimes very knowledgeable and experienced, it would be more cost-efficient to correct the behavior rather than terminate the physician or healthcare professional. Physicians do have a stressful job, so it’s sometimes understandable that they may get frustrated, and is important for hospital managerial staff to show that they are grateful for their staff with rewards such as promotional healthcare clothing, but also investing in their emotional health. However, there are so many resources out there that try and help physicians to have an easier life. For example, physicians are able to access doctors mortgage loans to help them find a home easier. This ensures that they can settle much quicker in their new role. Additionally, physicians can also get anger management programs to make sure they combat this anger. This customized anger management program will meet the needs of the professional who:
- Wants to reduce interpersonal conflict in their workplace environment;
- Desires to improve communication and anger management skills;
- Has been referred by either human resources, or risk management departments.
From the outpatient clinics to the intensity of ICU and operating rooms, high levels of stress, frustration and conflict have become mundane. Behaviors undermining a culture of safety may be the result of either lacking interpersonal skills or experiencing problems that are more severe, including substance abuse or depression. Anger management for physicians and healthcare professionals will help providers who have contributed to a conflicting and unsafe working environment.
Cognitive-Behavioral approach is used when helping to counter hurtful thinking that interferes with relations at work.
Anita Avedian has worked as the Employee and Physician Assistance Program Coordinator for Kaiser Permanente covering the Woodland Hills, Simi Valley, Ventura, Oxnard, Lancaster, and Palmdale locations. Having worked with physicians, healthcare professionals, management and personnel, she grasps the complexities and challenges one faces working in the fast-paced healthcare setting. Anita works with the entire unit coaching the management, supporting the physicians, and working with the department staff. She understands the importance of helping physicians and healthcare professionals improve their interpersonal skills and creating a more respectful work environment.